At Ambey Electrical, we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or request our home appliance repair services in Chandigarh, Panchkula, Mohali, Zirakpur, and surrounding areas.
1. Information We Collect
We collect information directly from you when you interact with us through our website, phone calls, WhatsApp, or booking forms.
-
Personal Details: Name, mobile number, email address, and home/service address.
-
Service Details: Information regarding your appliances (e.g., brand, model, issue description) and your service location.
-
Technical & Usage Data: IP address, browser type, device details, and general website interaction data collected via standard web analytics tools.
2. How We Use Your Information
We use the information we collect strictly to deliver efficient repair services and maintain customer relationships. Specifically, we use your data to:
-
Schedule, dispatch, and fulfill home appliance repair requests across the Tricity and Zirakpur areas.
-
Contact you regarding appointment updates, technician arrival, estimates, or service confirmations.
-
Respond to your customer inquiries, requests, or support tickets.
-
Improve our website layout, service offerings, and overall customer service.
-
Send optional service reminders or updates (you can opt out at any time).
3. Disclosure & Sharing of Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only under the following limited circumstances:
-
Service Technicians & Field Staff: Sharing your contact details and address with our assigned technicians so they can reach your location to perform repairs.
-
Service Providers: Trusted third-party tools (such as web hosting, analytics, or SMS communication services) that help us run our platform effectively.
-
Legal Obligations: If required by law, court order, or governmental authorities to comply with legal processes or protect rights and safety.
4. Cookies & Tracking Technologies
Our website (https://ambeyelectrical.in) may use cookies and similar tracking technologies to enhance user experience, remember your preferences, and analyze web traffic. You can adjust your browser settings to refuse cookies or notify you when cookies are being sent.
5. Data Security
We implement appropriate physical, technical, and administrative security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, please note that no transmission over the Internet or electronic storage is 100% secure.
6. Third-Party Links
Our website may contain links to external sites (such as Google Maps or messaging platforms like WhatsApp). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their respective privacy policies.
7. Your Data Rights
You have the right to:
-
Access, update, or correct the personal information we hold about you.
-
Request the deletion of your personal data from our active service records.
-
Opt out of promotional communications at any time.
To exercise any of these rights, please contact us using the details provided below.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this page periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:
-
Business Name: Ambey Electrical
-
Website: https://ambeyelectrical.in
-
Service Areas: Chandigarh, Panchkula, Mohali, Zirakpur
-
Email / Contact: ambeyelectricals1983@gmail.com / 7888577362